Shipping Policy

Welcome to Zelleria! We are committed to providing our customers with a smooth, reliable, and convenient shopping experience. Please review the following Shipping Policy to learn more about our shipping destinations, order processing, shipping arrangements, shipping fees, and order tracking.

1. Shipping Destinations

Zelleria offers international shipping to supported destinations across up to 195 countries and regions.

Shipping availability depends on the destination address and the shipping services available for your order.

If your location is not available during checkout, please contact our customer service team for assistance.

2. Processing & Shipping Time

We aim to process and arrange shipments for all orders as efficiently as possible.

Our estimated processing and shipping arrangements are as follows:

Processing Time:

Processing time refers to the time required to verify, prepare, and process your order after successful payment confirmation.

Shipping Time:

Shipping time refers to the estimated time required to arrange shipment and dispatch your order after processing. It covers the shipment arrangement and handover of your package to the shipping carrier, and does not represent the package's transit or final delivery time.

Please note that the above timeframes are estimates and may vary depending on order volume, product availability, destination, and other unforeseen circumstances.

Processing or shipping arrangements may take longer if your shipping information is incorrect, your delivery address is undeliverable, or other unexpected issues arise. In such cases, we will contact you within 24 hours after identifying the issue.

Business days exclude weekends and public holidays.

3. Shipping Methods

We offer international shipping through available shipping carriers, including:

• UPS

• DHL

Available shipping methods may vary depending on your delivery destination and the shipping services supported for your order.

The applicable shipping method and shipping fee will be displayed at checkout before payment is completed.

Please note that Cash on Delivery (COD) is not currently supported.

4. Shipping Fees

Shipping fees are calculated according to the merchandise value of your order.

All shipping fees are displayed in US Dollars (USD).

Important Shipping Information:

• Free shipping is available on eligible orders with a merchandise value of $39.99 to $80.00.

• The maximum merchandise value permitted under our current shipping arrangement is $80.00 per order.

• Orders exceeding this limit may not be eligible for standard shipping services. Please contact us for assistance before placing such orders.

• Shipping fees are calculated based on the applicable order value and destination.

• The final shipping charge will be displayed at checkout before payment is completed.

5. Order Tracking

After your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to your registered email address.

You can use the tracking number to follow your package through the relevant shipping carrier's official tracking website.

Please allow the carrier's tracking system to update after dispatch.

If you experience difficulties accessing your tracking information, please contact our customer service team.

6. Shipping Delays and Exceptions

Shipping arrangements and delivery may be affected by circumstances beyond our control, including but not limited to:

• Severe weather conditions or natural disasters.

• Customs inspections and clearance procedures.

• Shipping carrier operational disruptions.

• Public holidays and peak shopping seasons.

• Incorrect or incomplete delivery information.

• Unexpected logistical or transportation issues.

We will make reasonable efforts to assist customers with shipping inquiries and delivery-related issues.

7. Customs Duties and Taxes

For international shipments, customs duties, import taxes, VAT, or other applicable charges may be imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customers are encouraged to check with their local customs authorities for applicable import requirements before placing an order.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact our customer service team as soon as possible.

We will make reasonable efforts to assist with address corrections before dispatch. However, once an order has been shipped, changes to the delivery address may not be possible.

Zelleria cannot guarantee successful delivery or cover additional costs resulting from incorrect or incomplete shipping information provided by the customer.

9. Lost, Damaged, or Missing Packages

If your package is lost, arrives damaged, or is marked as delivered but cannot be located, please contact our customer service team.

To help us investigate the issue, please provide:

• Your order number.

• Your tracking number, if available.

• A description of the issue.

• Photos of the package or damaged items, if applicable.

We will review the matter and work with the relevant shipping carrier to help find an appropriate resolution.

10. Contact Us

If you have any questions about our Shipping Policy, shipping fees, or order status, please contact our customer service team through the Contact Us page on our website.

Thank you for shopping with Zelleria. We appreciate your trust and support!